We use a custom feild in SCOM alerts that firefor routing with our ticketing system to send auto generated tickets to the correct teams (example: Database alerts automatically generate tickets that are routed to the DBAs).
Is there a way to build a dashboard off of these custom fields so that we can create a dashboard for each of these teams to have a default view of their items?
Yes, it’s possible to create dashboards that use the Alert plugin to filter a section or a full dashboard based on the custom field. Steps are:
- Add a new Alert plugin section
- Under scope select ‘Advanced’
- In the Criteria section enter your search string using your qualifier of choice
See this article for more info on scoping using Criteria on a plugin > http://support.squaredup.com/support/solutions/articles/213708-how-to-use-criteria-when-scoping-objects
Examples (assuming that CustomField2 is where you store your target group for routing):
CustomField2 = ‘Windows’
CustomField2 Like ‘Network%’
(CustomField2 Like ‘Database’ OR CustomField2 LIKE ‘DBA’)