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We would like to be able update our tickter/alerts in both systems (monitoring and ITSM as well). So, is threre any build-in solution for Cherwell (similar to Service now)

dgallay answered
    • We use servicedesk+ and we handle it via our own powershell workflow. It collects alerts sends them to servicedesk via rest, and returns the ticketid to scom. And when the ticket is closed in scom it closes the ticket in servicedesk as well.