I have successfully integrated ServiceNow using the WebAPI tile to grab Incidents, Change Tasks, and Problems for Microsoft Windows based computers.

I used the example from the Coffee Break video as follows:

sysparm_query cmdb_ci.name={{properties.netbiosComputerName}}

This does not work for non Microsoft Windows computer objects.

Does anyone have a solution that works for Linux Computers, F5 devices, Application CIs or Databases?  I have created the perspective and targeted  the “Object” class in the Perspective Settings.

I’d ultimately like to be able to drill down to any of these SCOM objects (i.e. Linux Computer) and hit the Service Now perspective and get data from Service Now based on the object type under current scope. But, If it’s not a Microsoft Windows computer, I get “Object reference not set to an instance of an object”.

Rich Caldwell selected answer