Metrics not loading

Hello,
for some reason metrics are not loading. How can I fix this issue ?

Do you receive an error? or do the tiles just appear blank?

This KB article runs through the troubleshooting steps:

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It’s actually not loading when I add a new Tile, when i use the JSON format , it works. I don’t know what’s going on.

As you’ve not had success using the knowledge base, I’d highly recommend reaching out to [email protected] - you’re supported even if you’re only trialing the product.

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