for some reason metrics are not loading. How can I fix this issue ?
Do you receive an error? or do the tiles just appear blank?
This KB article runs through the troubleshooting steps:
It’s actually not loading when I add a new Tile, when i use the JSON format , it works. I don’t know what’s going on.
As you’ve not had success using the knowledge base, I’d highly recommend reaching out to firstname.lastname@example.org - you’re supported even if you’re only trialing the product.