Tickets Summary provides a day-to-day view of tickets, including open/closed, by age, state, waiting on customers, past response date, unassigned, and more. Tickets KPI covers longer-term metrics like resolution rate, age, average resolution time, time spent, and more. Dashboards can be filtered by Agent or Client. Click Copy to add them to your workspace and customise.
View all release updates: Changelog | SquaredUp