SquaredUp user cannot add new dashboard widgets

We have one user that cannot manipulate a dashboard. As soon as they hit new dashboard, one appears but they cannot see any widgets or anything to do . It’s not the server as all other users are fine. Is there a way to remove their cache?

was due to corruption in an unpublished dashboards

Navigate to c:\inetpub\SquaredUp\User\Packages\USERNAME folder on SquaredUp server and move Dashboards , Navigation folders to a backup location.

In the SquaredUp console, click on the reload button under menu**☰ > system > dashboards to reload all the latest content

Check if you can publish a new dashboard.

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