White Log on Screen after upgrade

Dashboard Server
1

Hey Team,

 

I have just started upgrading to V5, I have just finished the side by side config and added in the Service account. my current issue is when I am starting up the new URL for the first time it starts with the usual starting up… then goes to a white screen and sits there. ive tried uninstalling and reinstalling, rebooted the server etc with no luck. my Version 4 link still works with no issues. any ideas?

2

This will happen if you use Internet Explorer as it’s no longer supported.

3

Hi,

What browser are you using?

remember that Internet Explorer is no longer supported, and using it will give an error similar to what you describe

/Rasmus

4

100% a Chrome user :slight_smile:

5

Definitely worth raising a support ticket: https://support.squaredup.com/hc/en-us/requests/new

6

so update on the below,

located something in dev tools for ReferenceError $ is not defined
I’ve raised a case so here’s to hoping!

7

Figured it out,

I upgraded Chrome to a newer version. Seems SquaredUpV5 is completly incompatible with anything under Chrome V72.0.3626

Sadly work decided it wanted to stay using V53 :confused: